Returns

You can return any product within 14 days of receiving it, for any reason, and get your money back. This is your right of withdrawal under EU consumer law, and we keep the process simple.

How to return a product

1. Tell us within 14 days of delivery. Send an e-mail to info@blacklogos.si with your order number and the product you are returning. A short message is enough; you do not have to give a reason. You may also use the model withdrawal form from our Terms & Conditions.
2. Send the product back within 14 days of telling us, to:
   ALPHA MOTORS, Zoran Nedić s.p., Šalek 98, 3320 Velenje, Slovenia.
   Pack it well, ideally in the original packaging, and keep the proof of postage.
3. Refund. We refund the full price of the product, including the standard shipping you paid, within 14 days of receiving the returned product (or your proof that you sent it). The refund goes back to the payment method you used. For cash-on-delivery orders we transfer the money to your bank account — please send us your IBAN and the account holder’s name.

Good to know

• Return shipping is paid by you. We do not accept parcels sent cash on delivery.
• Condition of the product. You may inspect the product as you would in a shop. Emblems and lettering with 3M adhesive tape cannot be re-sold once the tape has been applied to a car, and clip-in emblems can be damaged by a rough removal. If a returned product has been installed or shows signs of use, we may deduct the reduction in its value from the refund.
• Exchanges. The fastest way to get a different model is to place a new order and return the first one.
• Wrong or damaged product? That is not a withdrawal but a complaint — see Complaints. In that case all costs are on us.

Everything here is explained in full, with the legal references, in our Terms & Conditions.