Complaints

Something arrived damaged, does not match your order or stopped doing its job? Tell us and we will put it right. Every product carries the 2-year legal guarantee of conformity under EU law.

Parcel damaged in transit

• Check the parcel when the courier hands it over. If the box is crushed or opened, you can refuse it or note the damage with the courier.
• If you notice damage only after opening, photograph the box and the product and e-mail us as soon as possible, ideally the same day. Keep the packaging until the case is closed.

Wrong, missing or faulty product

1. E-mail info@blacklogos.si with your order number, a short description of the problem and a few photos.
2. We usually reply within two working days with the next step. For a justified complaint you do not pay anything: we send a replacement, repair the product or refund you, and we cover the return shipping.
3. If a product does not fit your car even though it was ordered for the right model, send us photos of the car badge and the product with measurements — most fitment questions are solved this way.

What the legal guarantee covers

The product must match its description and work as such a product reasonably should. A defect that shows within the first year is presumed to have existed on delivery. The guarantee does not cover wear, incorrect installation, damage caused by force, chemicals or accidents, or the normal removal of adhesive products.

Not satisfied with our answer?

Write to us again and we will look at the case once more. As a Slovenian seller we do not recognise any provider of out-of-court consumer dispute resolution; you can also contact the consumer protection authority or a consumer organisation in your country. Full details are in our Terms & Conditions.