How to Troubleshoot Downloading Problems of Adobe Stock Photos

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Adobe Stock is one of the stock photo sites in the market that boasts the best customer supports for creative professionals. If offers a wide range of instructions in the form of tutorials, support and manuals to make the Adobe Stock experience valuable. The stock site also features a community of experts, whom you can ask questions about troubleshooting. Moreover, you can contact the website itself and get help from its awesome support people.

One of the most common problems encountered by Adobe Stock users is downloading Stock images. The stock photo website offer 6 helpful solutions to resolve this issue. You can try one or more of the following:

  1. If you cannot download Adobe Stock photos withstanding an active subscription, try signing out from the stock site. Then, sign in again and try downloading image once again. If this does not work, try solution #2.
  2. If you are still not able to download Stock images after solution #1, check the License History page. There, you will find the Image ID. Click on it and save the image again.
  3. If solution #2 does not work, clear your browser cache and delete your Internet history. You can find the browser cache in your browser’s settings. If you are using Chrome, you will find it under the History section. Clear the history by clicking “Clear browsing data”.
  4. If the above solutions do not work, try opening your Adobe Stock account with a different browser and download the image once again.
  5. If none of these work, make sure that a pop-up blocker is not blocking the download page. Chrome has a Google toolbar that blocks or allows pop-ups. Make sure that it is not
  6. Lastly, make sure that your browser accept cookies and that your firewall allows outgoing information. You can manage your cookies and site data by going to the Settings menu. From there, go to the Advance Settings Menu and click Content Settings. In the Cookies section, you can delete, block, allow, keep, and make exceptions for cookies as you like.


We hope you find these tips helpful in resolving your Adobe Stock image downloading problems. If you have more concerns about your image subscription, contact the stock site’s support team.

Adobe Stock boasts world-class royalty-free images. With its over 45 million photo collection, you will surely find the perfect image to jump-start your next creative project and make it amazing. The stock site allows you to choose between paying per image and subscribing to a plan. If you are already a Creative Cloud subscriber, you can directly purchase, access and manage your Adobe Stock photos from your favorite CC desktop applications.